Shipping & Delivery Policy

1. Nothing is physically shipped

brynko devOps Agent is software and prepaid usage credits. There is no physical item, so there are no shipping charges, no couriers, no tracking numbers, and no delivery addresses to provide.

This page exists because “shipping and delivery” is a standard policy customers and payment providers look for. For a digital product, the equivalent question is: when does what I bought become usable? The answer is below.

2. Delivery of credits

• Credits are applied to your account immediately once payment is confirmed by our payment processor, normally within a few seconds.
• You will see the new balance in the customer portal, and in the desktop application after it next refreshes.
• A payment receipt is sent to the email address on your account.
• If a payment is held for review by the processor or your bank, credits are applied as soon as it clears. This is uncommon and usually resolves within a few hours.
• Purchased credits do not expire.

3. Delivery of the software

• The desktop application is downloaded from our website. No sign-in is needed to download it, and no physical media is supplied. An account is needed to activate it and to use credits.
• You can install it on your own machine and activate it there. Updates are delivered automatically through the application.
• The application runs on Windows, on your own computer. Nothing is installed on your servers. macOS builds are available on request.
• You do not need to buy credits to download it: 300 free credits are granted on signup, so you can install, connect a server and try it first.

4. Availability worldwide

Because delivery is electronic, the Service is available internationally. There are no regional delivery times and no customs, duties or import charges, nothing crosses a border physically.

Payments may be accepted in more than one currency. Your bank or card issuer may apply its own currency conversion or foreign transaction fee, which is set by them and not by us. Taxes applicable in your jurisdiction are handled as described in our Terms of Service.

5. If something is not delivered

If you have paid and your credits have not appeared within 30 minutes, contact [email protected] with the payment reference or transaction ID and the email address on your account. We will trace the payment and either apply the credits or refund it in full.

Undelivered purchases are covered by our Refund & Cancellation Policy, and are not subject to the usual refund window.

Other policies: Terms of Service · Privacy Policy · Refunds & Cancellation · Delivery · Contact us